This policy sets out Converstool's privacy practices in connection with all services provided by us.
Converstool aims to protect your privacy when you use our services and communicate with us. We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that Converstool is the Data Controller of your information.
We respect your privacy and are committed to protecting the security of your privacy information. This article mainly explains how we protect your information and your rights to personal information. Please read it carefully.
Please note that we need to use your personal data to provide and improve our services. If you use the service, it is deemed that you agree to collect and use information in accordance with this privacy policy. If you do not agree to this privacy policy, please immediately stop using this website.
If you have provided us with personal data of other individuals or organizations (such as colleagues for example), please make sure they understand our privacy policy. Furthermore, please only provide us their data if you are explicitly authorized to do so.
This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR).
1、 Explanation And Definition
1.1 Explanation
Words with capitalized first letters have meanings defined under the following conditions. Whether these definitions appear in singular or plural form, they have the same meaning.
1.2 Definition
For the purpose of this privacy policy:
1.2.1 Account: refers to the unique account created for you to access our services or parts of our services.
1.2.2 Affiliated company: refers to an entity that controls, is controlled by, or is jointly controlled with one party, where "control" refers to ownership of 50% or more of the shares, equity, or other securities that have the right to elect directors or other management bodies.
1.2.3 Company: (referred to as "Company", "us", "our" or "us" in this Agreement) refers to the model conversion tool.
1.2.4 Cookie: A small file placed by a website on your computer, mobile device, or any other device, containing detailed information about your browsing history on the website for various purposes.
1.2.5 Device: refers to any device that can access services, such as a computer, mobile phone, or digital tablet.
1.2.6 Personal data: refers to any information related to identified or identifiable individuals.
1.2.7 Service: refers to website functionality.
1.2.8 Service provider: refers to any natural or legal person who processes data on behalf of the company. It refers to third-party companies or individuals hired by a company to facilitate services, provide services on behalf of the company, perform services related to services, or assist the company in analyzing the usage of services.
1.2.9 Usage data: refers to automatically collected data generated by the use of the service or the service infrastructure itself (such as the duration of page visits).
1.2.10 Website: refers to Converstool, which can be accessed from https://www.converstool.com/ visit
1.2.11 You: refers to the individual accessing or using the service, or the company or other legal entity accessing or using the service on behalf of that individual (if applicable).
2、Collecting Your Personal Data And Its Purpose
After visiting our website, Converstool will collect your IP address and store it on our servers to better serve you. The various third-party services we collaborate with also collect your personal data. The following text will provide a more detailed description of this.
1.1 Account
When you create an account with us, we will store your first name, last name, E-mail, phone, password, IP address, and unique customer ID in our database to identify you and provide services to you.
1.2 Payment
When you need to purchase points or order Manage Plans, we will store your first name, last name, credit card account address, city, post code, country, region/state in the database for the purpose of completing the payment process.
When you make the payment, we will store your card number, expiry date, CVV in the database to verify your identity and confirm that you have personally agreed to the payment.
1.3 File Storage
We store all user files (including uploaded files, converted files, edited files, images, and signed images) on our server for you to view at any time when logging into your account.
Please note that we will not access or view your files. We will only access or view your files with your explicit written consent, unless such behavior is necessary to comply with legal procedures. You reserve all rights and ownership of the file.
Converstool's use and transmission of information received from Google API within Converstool infrastructure will comply with Google API Service User Data Policy, including limited usage requirements. We will not share any user information or files obtained through Google APIs with any third-party applications.
1.4 Email
We may send you email verification of identity information or notification of feature updates, policy updates, and other services through the email address of your registered account, or you may send an email to Converstool to file a complaint, apply for benefits, etc. We can see information including your name, email address, recipient's email address, and company name. We can also see which emails we have sent to you and which emails you have sent to us. If you no longer want to receive our emails, you can notify our customer service staff.
1.5 Performance Monitoring
In order to provide better service, we will set up a monitoring system. If an error is detected, the system will save the error information as well as information including browser type, operating system, screen size, and IP address for timely repair and continued service.
Please note that some of the above services use cookies, which have been addressed in the following questions about cookies.
1.6 Fraud detection
In order to minimize fraudulent payments to the greatest extent possible, we will also establish a risk management system to assess the risk of accepting payments. The system receives IP address, proxy or anonymizer data (e.g. using VPN), email address, device information, billing address, and credit card details (excluding complete credit card number) to assess the risk of fraudulent payments.
1.7 Functional Services
When you use our features, we collect usage data to provide you with better functionality. The usage data may include your device's Internet protocol address (such as IP address), browser type, browser version, our service page you visited, access time and date, time spent on these pages, unique device identifier and other diagnostic data.
When you access services through a mobile device, we may automatically collect some information, including but not limited to the type of mobile device you use, the unique ID of the mobile device, the IP address of the mobile device, the mobile operating system, the type of mobile Internet browser you use, the unique device identifier, and other diagnostic data.
We may also collect information sent by your browser when you access our services or through mobile devices.
1.8 Cookies And Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and store certain information. The tracking technologies used include beacons, tags, and scripts for collecting and tracking information, as well as improving and analyzing our services. The technologies we use may include:
Cookies or browser cookies. Cookies are small files placed on your device. You can instruct the browser to reject all cookies or instruct when to send cookies. However, if you do not accept cookies, you may not be able to use certain parts of our services. Our service may use cookies unless you have adjusted your browser settings to refuse them.
Network beacon. Some parts of our services and our emails may contain small electronic files called web beacons (also known as transparent GIFs, pixel tags, and single pixel GIFs), which allow companies to calculate users accessing these pages or opening emails, as well as other related website statistics (such as recording the popularity of a certain part and verifying system and server integrity).
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you are offline, while session cookies are deleted immediately after you close your web browser.
3、How To Use Your Personal Data
3.1 The company may use personal data for the following purposes:
3.1.1 Provide and maintain our services, including monitoring the usage of our services.
We provide you with news, special offers, and general information about our other products, services, and activities, unless you choose not to receive such information.
3.1.2 Manage your requests: process and manage the requests you make to us.
3.1.3 For business transfer: We may use your information to evaluate or carry out mergers, divestitures, reorganizations, reorganizations, dissolution, or other sales or transfers of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, where the personal data we hold about our service users is one of the transferred assets.
3.1.4 For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional activities, and evaluating and improving our services, products, services, marketing, and your experience.
3.2 We may share your personal information in the following situations:
3.2.1 With service providers: We may share your personal information with service providers to monitor and analyze the usage of our services and contact you.
3.2.2 For business transfer: We may share or transfer your personal information in connection with mergers, sales of company assets, financing, or the acquisition of all or part of our business to another company, or during negotiations.
3.2.3 Regarding affiliated companies: We may share your information with our affiliated companies, in which case we will require these affiliated companies to comply with this privacy policy. Affiliated companies include our parent company and any other subsidiaries, joint venture partners, or other companies controlled by us or jointly controlled with us.
3.2.4 With business partners: We may share your information with our business partners to provide you with certain products, services, or promotions.
When you share personal information with other users or interact with them in public areas, such information may be viewed by all users and may be publicly distributed externally.
3.2.5 With your consent: We may disclose your personal information for any other purpose with your consent.
4、Retention Of Your Personal Data
The company will only retain your personal data for the time required for the purposes specified in this privacy policy. We will retain and use your personal data to fulfill our legal obligations (e.g. if we need to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The company will also retain data for internal analysis. Data is typically retained for a short period of time, unless it is used to enhance security or improve the functionality of our services, or we have a legal obligation to retain this data for a longer period of time.
5、Transfer Of Your Personal Data
5.1 Your information, including personal data, is processed at the company's operational office and any other location where the parties involved in the processing are located. This means that this information may be transferred and maintained on computers located outside of your state, province, country, or other government jurisdiction, where data protection laws may differ from those in your jurisdiction.
5.2 By agreeing to this privacy policy and submitting such information, you agree to the transfer.
5.3 The company will take all reasonable and necessary steps to ensure that your data is processed securely and in compliance with this privacy policy, and will not transfer your personal data to the organization or country unless there are sufficient control measures including the security of your data and other personal information.
5.4 If it is necessary to transfer your personal data, for example, your personal data may be transferred to other countries such as the United States, EU member states, and the United Kingdom. We only store your data in countries that comply with GDPR regulations, and we ensure that your personal data is protected to a high standard regardless of its ultimate location.
6、Delete Your Personal Data
6.1 You have the right to delete or request our assistance in deleting the personal data we have collected about you.
6.2 Our service may provide you with the ability to delete certain information about you from within the service.
6.3 You can update, modify or delete your information at any time by contacting us.
6.4 However, please note that when we have a legal obligation or legitimate basis to do so, we may need to retain certain information.
7、Disclosure Of Your Personal Data
7.1 Business Transactions
If the company participates in mergers, acquisitions, or asset sales, your personal data may be transferred. We will provide notification before your personal data is transferred and subject to different privacy policies.
7.2 Enforcement
In some cases, if required by law or in response to valid requests from public authorities (such as courts or government agencies), companies may need to disclose your personal data.
7.3 Other Legal Requirements
The company may disclose your personal data in good faith, believing that such actions are necessary for the following purposes:
7.3.1 Compliance with Legal Obligations
7.3.2 Protecting and Defending the Rights or Property of the Company
7.3.3 Preventing or investigating potential inappropriate behavior related to services
7.3.4 Protecting the personal safety of service users or the public
7.3.5 Prevention of Legal Liability
8、The Security Of Your Personal Data
The security of your personal data is very important to us, and we will do our best to ensure the security of your personal data. Please note, however, that no method of transmission via the Internet or electronic storage is 100% secure. Although we strive to protect your personal data in commercially acceptable ways, we cannot guarantee its absolute security.
9、Children's Privacy
9.1 Our service is not aimed at anyone under the age of 16. We will not intentionally collect personal identification information from anyone under the age of 16. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we discover that we have collected personal data from children under the age of 16 without parental consent, we will take measures to delete that information from our servers.
9.2 If we need to rely on consent as a legal basis for processing your information, and your country requires parental consent, we may need your parents' consent to collect and use that information.
10、Links To Other Websites
Our services may include links to websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party website. We strongly recommend that you review the privacy policies of every website you visit.
We have no control over the content, privacy policies, or practices of any third-party websites or services, and do not assume any responsibility.
11、Policy Changes
11.1 We may update our privacy policy from time to time. We will notify you of any changes by posting a new privacy policy on this page.
11.2 We will notify you via email and/or significant notice on our services before the changes take effect. After we update the privacy policy on this page, if you continue to use the features or services of this website, it will be deemed that you have understood and agreed to the new privacy policy.
11.3 We suggest that you regularly review this privacy policy to stay informed of any changes. The changes to this privacy policy will take effect upon publication on this page.
12、Contact Us
If you have any questions about this privacy policy, you can contact us through the contact information displayed on our website homepage.
