Converstool has established a transparent refund policy to ensure service quality. All orders come with a corresponding refund guarantee. Understand refund eligibility, process, and deadline. Customer satisfaction guarantee.
1. Overview
At Converstool, we are committed to ensuring customer satisfaction with our products and services. This refund policy outlines the conditions and procedures under which you can apply for a refund.
We believe in the quality of our service and hope that you are completely satisfied with your purchase. If you are not satisfied, we are always available to assist you.
2. Refund eligibility
2.1 Situations where a full refund can be obtained:
2.1.1 Technical issue: service failure resulting in inability to access or use core functions
2.1.2 Billing errors: duplicate deductions, incorrect amounts, or unauthorized transactions
2.1.3 Not delivered: failure to provide purchased services or products
2.1.4 False statement: serious mismatch between service and promotional functions
2.1.5 Account issue: long term inability to access paid accounts (>48 hours)
2.1.6 Pre sale product: cancel before service activation
2.2 Consider partial refunds:
2.2.1 Service interruption or performance degradation
2.2.2 Function temporarily unavailable
2.2.3 Quality issues did not meet reasonable expectations
2.2.4 Unused subscription services
2.3 Situations where refunds are not applicable:
2.3.1 Change of mind: simply decide not to need the service anymore
2.3.2 Used Services: points, Tokens, or Resources Consumed
2.3.3 User Error: incorrect Use or Misunderstanding of Features
2.3.4 External factors: third-party integration or service issues
2.3.5 Violation of terms: account suspended due to violation of service terms
2.3.6 Late application: refund requests exceeding the specified time frame
2.3.7 Customization work: completed customized development or consulting services
2.3.8 Downloaded content: digital products that have been downloaded or accessed
3. Refund application deadline
3.1 Standard products and services:
3.1.1 One time purchase: within 30 days after purchase (provided that points are also used)
3.1.2 Weekly plan: Within 24 hours after purchase (provided it has not been effectively used)
3.1.3 Monthly plan: Within 3 days after purchase (provided it has not been effectively used)
3.1.4 Annual plan: Within 30 days after purchase (provided it has not been effectively used)
3.2 Special circumstances:
The following situations may apply for extended time:
3.2.1 Service interruption exceeding 72 hours
3.2.2 Records of billing errors
3.2.3 Legal Requirements of Your Jurisdiction
4. How to apply for a refund
Step 1: Contact support
Send an email to the email address displayed at the bottom of the homepage of this website, including the following information:
Your account email address
Order number or transaction ID
Purchase Date
Detailed refund application reasons
Any relevant screenshots or supporting documents
Step 2: Review process
Our support team will:
Confirm your request within 1-2 business days
Review your eligibility according to this policy
If additional information is needed, we will proactively contact you
Attempt to resolve the issue before processing the refund
Step 3: Solution
Once approved, the refund will be processed as follows:
Notify decision within 5 working days
Refunds will be returned to the original payment method
Processing time: 5-10 working days
Bank processing may take an additional 3-5 days
5. Refund method
5.1 Original payment method
Refunds are usually returned to the original payment method:
Credit/debit card: 5-10 business days
5.2 Alternative
In some cases, we may provide:
Account balance for future consumption
Service extension or upgrade
Transfer to different products/services
Donate the refund amount to a charity organization
6. Subscription cancellation
6.1 The difference between cancellation and refund
Cancelling a subscription is different from applying for a refund:
Cancel: Stop future deductions and continue the service until the end of the billing cycle
Refund: Return payment for unused or unsatisfactory services
6.2 Pro rata refund
For eligible subscription refunds:
Annual plan: Refund based on the proportion of unused months
Monthly plan: Usually refunds are not proportional
Weekly plan: Usually no refunds
Usage based plan: only refund unused points
7. Dispute Resolution
If you do not agree with our refund decision:
7.1 Internal Audit
Request to upgrade to management level for processing
Provide additional supporting documents
Allow 5 working days for review
7.2 External selection
File a dispute with the payment provider
Contact consumer protection agencies
Seeking resolution through small claims court
Report to the Business Improvement Bureau (if applicable)
8. Special circumstances
8.1 Promotional offer
Products purchased with promotional discounts:
Refund based on the actual discounted price paid
There may be different refund terms
Bundled packages will be refunded proportionally
8.2 Corporate account
Enterprises and commercial clients may have:
Customized refund terms in the contract
Service Level Agreement (SLA) Points
Different dispute resolution procedures
8.3 Free Trial
Free trial conversion:
Deductions made before the end of the trial period will result in a full refund
Unexpected conversion can be refunded within 48 hours
No refund after actively using the paid function
9. Fraudulent refund requests
We reserve the following rights:
Reject refunds for suspected fraudulent activities
Suspend accounts with excessive refund requests
Report fraudulent behavior to the authorities
Take legal action against refunds deemed fraudulent
10. Policy modifications
We reserve the right to modify this refund policy at any time. The change will:
Publish and update this policy on this page
Major changes will be notified via email
Applicable to new purchases after taking effect
Existing purchases will still be executed according to the terms before the update
